Account Manager

London, United Kingdom

Working with our customers, we play a vital role in helping to improve patients’ lives through ideas, creativity, and technology. This Senior Account Manager / Customer Success role focuses on supporting and engaging with our lovely clients and internal teams to achieve this.

We are looking for genuine self-starters- those who are willing and able to pick up a project and run with it. Typical projects tend to revolve around digital marketing, such as websites, apps, social media, and emails through to some of the more advanced projects like enterprise technology platforms.

Key Responsibilities:
- Lead Client contact across a range of marketing programs - maintaining established client relationships, developing more recently acquired client relationships - quickly winning their trust
- Manage day to day relationships with the client delivering reports, managing activity on budget and within the agreed timelines
- To be an effective extension of our clients’ marketing teams
- Build strong working relationships within the agency, with the ability to clearly define a creative or digital brief
- People management, ensuring a healthy team spirit of co-operation and efficiency at all times
- Ensuring quality control through supervision and stimulation to ensure best solutions are always presented to client challenges
- Focus on generating new ideas to share across the agency
- Managing commercial success of accounts

What You’ll Bring
- Knowledge across multiple Go-To-Market channels (website, apps, email, digital media, social etc) to deliver clear internal briefs
- The personality to deliver a great idea to a client and within the team
- A team player
- An understanding and experience of the tech marketing sector brought with you from previous agency or direct client experience
- Strong digital marketing experience
- Approx. 2 / 3 years agency or client-side marketing experience (ideally agency)
- Project Managing integrated marketing programs
- Understanding how to build strong long-standing client relationships

Benefits
We know what's important. There are many reasons why working with us is a great career move. These are only a few reasons why:
- Vibrant office with a young dynamic team
- Career development
- Paid supported ongoing training
- Profit share
- Competitive salary
- Pension
- Team events and away days
- Paid parental leave
- Ability to make a difference in patients lives

If you are ambitious, personable, looking to learn, have a demonstrable interest in healthcare, and are ready to push and challenge yourself, then get in touch.

PULSE is committed to equality of opportunities for all employees and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy or maternity, race, religion or beliefs and marriage, and civil partnerships.